If a process server needs to pursue a second attempt after a refusal, what should be considered per standard practice mentioned in the material?

• A. Immediately issue a new summons.
• B. Record the refusal and attempt authorized substitute service if possible.
• C. File an ex parte motion.
• D. Escalate to arrest the recipient.

Answer: (B)

When a recipient refuses to accept service, you should first document what happened and then pursue an authorized substitute service if the rules allow it. Recording the refusal means noting the date, time, location, how the refusal occurred, and who refused, so there's a clear, verifiable record of the attempt. If substitute service is permitted by statute or court rules, you proceed with the legally allowed method—such as delivering to an appropriate recipient at the residence or to an authorized agent, or posting in a prescribed manner and/or mailing a copy where required. This approach keeps service valid and on track, showing due diligence and adherence to approved methods. Issuing a new summons immediately isn’t appropriate without completing a proper service attempt, filing an ex parte motion isn’t the standard response to a refusal, and arresting the recipient isn’t a permissible option for private process servers.